Terms of Service

Last updated: 9 October 2026

Welcome to Valencia Fiesta. By accessing and using our platform, you accept these Terms of Service. If you do not agree, please do not use the site.

1. Website Owner Identification

In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), we provide the following identification information:

• Company: Signature Services Ltd.
• Address: Fawwara Building, Triq l-Imsida, Gzira GZR 1401, Malta
• Company registration: Malta Business Registry, No. C 112524
• VAT number: MT32109508
• Represented by: Florian Pichlmaier
• Email: info@valencia-fiesta.es
• Website: valencia-fiesta.es

2. Purpose and Scope

These Terms govern the use of the website valencia-fiesta.es (hereinafter, "the Platform"), operated by Signature Services Ltd.

The Platform is an event guide for Valencia nightlife and a ticket sales platform. Its purpose is:

• To allow event organizers to publish information about their events and, if they wish, to sell tickets through the Platform.
• To help users search, discover and contact organizers, and buy tickets for events where the organizer has enabled ticket sales on valencia-fiesta.es.

The Platform also lists events imported from external sources. For these events, tickets are purchased on the third-party website (e.g. Xceed, Fourvenues) under that provider's terms; Signature Services Ltd. is not a party to that purchase.

Important: Signature Services Ltd. does NOT organize the events listed on the Platform. When tickets are sold on valencia-fiesta.es, Signature Services Ltd. sells them in the name and on behalf of the event organizer as its commercial agent. The contract for attending the event is concluded between the buyer and the organizer, who is responsible for holding the event (see Sections 5 and 6).

3. Conditions of Use

By using the Platform, you agree to:

• Not engage in activities that may damage, overload, or interfere with the Platform's operation.
• Not attempt to access restricted areas or other users' accounts.
• Not use bots, scrapers, or automated systems without authorization.
• Not impersonate third parties.
• Not use the Platform for unauthorized commercial purposes (data resale, spam, etc.).

4. User Registration

4.1. Visitor Users

Access to public event information is free. Registration is not required to browse the Platform.

4.2. Participants

Users may register as participants to save events and receive notifications. Registration requires:

• Full name
• Valid email address
• Secure password
• Phone number (optional)
• Acceptance of these Terms and Conditions

4.3. Organizers

To publish events, organizers must register providing:

• Full name or business name
• Organization/business name
• Contact person
• Valid email address
• Phone/WhatsApp number
• Website (optional)
• Tax ID (NIF/CIF/VAT number): required for organizers who sell tickets on the Platform; otherwise optional

Organizers commit to providing truthful and up-to-date information. They are responsible for maintaining the confidentiality of their password.

Creating an organizer account and publishing events is free. To sell tickets and receive payouts, organizers must additionally connect a Stripe account that has been verified by Stripe (see Section 6). Bank details are entered directly with Stripe, not on the Platform.

4.4. Account Suspension and Cancellation

Signature Services Ltd. reserves the right to suspend or delete accounts that:

• Violate these Terms.
• Publish illegal, offensive, or fraudulent content.
• Engage in practices that damage the Platform's image or operation.

Organizers will be informed of the reasons for any restriction, suspension or termination. Except in cases of serious or repeated breach or where required by law, the termination of an organizer account will be notified at least 30 days in advance. Tickets already sold remain valid and must be honoured by the organizer.

5. Ticket Purchase and Payment

5.1. Role of Signature Services Ltd.

When you buy a ticket on valencia-fiesta.es, Signature Services Ltd. sells it in the name and on behalf of the event organizer, acting as the organizer's commercial agent. The contract for attending the event is concluded between you and the organizer. The organizer is responsible for holding the event as described, for admission and for everything that happens at the event.

The organizer of each event is identified on the event page. Signature Services Ltd. collects the payment as the organizer's agent, delivers your ticket and provides customer service for your purchase (payment, ticket delivery, refunds).

5.2. Price and Service Fee

The ticket price is set by the organizer. In addition, a service fee of 5 % of the ticket price is charged for the use of the Platform. The service fee is charged by Signature Services Ltd. in its own name.

All prices are final prices including VAT and any other applicable taxes. Before you complete the payment, the event, date, venue, ticket type and quantity, the ticket price, the service fee and the total amount payable are shown to you.

The service fee is non-refundable, except where the event is cancelled by the organizer or postponed or materially changed and you request a refund (Section 5.5).

5.3. Payment

• Payments are processed by Stripe Payments Europe, Limited (Dublin, Ireland). Your card details are entered directly in Stripe's secure payment environment and never reach our servers.
• The payment methods offered (e.g. credit and debit cards, Apple Pay, Google Pay, Bizum and others) depend on Stripe and on your device and may vary.
• The purchase is binding once Stripe confirms the payment. You will then receive an order confirmation by email.

5.4. Ticket Delivery

• After successful payment you receive an e-ticket with a QR code by email to the address you provided. Please check that your email address is correct.
• Each QR code is valid for one admission; the first scan is valid. Keep your ticket safe and do not share it; duplicated, copied or forged tickets will be refused at the door.
• Admission is subject to the admission conditions of the organizer and the venue shown on the event page or communicated at the venue (e.g. minimum age, ID check, dress code). Denied admission for reasons attributable to you does not give rise to a refund (see Section 3.4 of the Cancellation and Refund Policy).
• If you have not received your ticket, contact us at info@valencia-fiesta.es.

5.5. No Right of Withdrawal; Cancellation and Refunds

• There is no right of withdrawal for tickets bought on valencia-fiesta.es, as they are services related to leisure activities with a specific date (Article 103 l) TRLGDCU, Article 16 l) Directive 2011/83/EU). This also applies where the ticket is sold by Signature Services Ltd. as the organizer's agent (CJEU, Case C-96/21).
• Tickets are not refunded or exchanged for change of mind, no-show, late arrival, lost or forwarded tickets, or tickets bought by mistake.
• If an event is cancelled by the organizer, the ticket price and the service fee are refunded automatically to your original payment method within 14 days.
• If an event is postponed or materially changed (date, venue or advertised headliner), your ticket remains valid; you may request a refund of the ticket price and the service fee within 14 days of being notified by email to info@valencia-fiesta.es, stating your order number.
• Refunds are issued by Signature Services Ltd. via Stripe. Depending on your bank, it may take several business days for the amount to appear on your account.
• The full rules, including denied admission, are set out in our Cancellation and Refund Policy, which forms part of these Terms.

5.6. Chargebacks

If you have a problem with your order, please contact us first at info@valencia-fiesta.es. If you initiate a chargeback or payment dispute with your bank without justified cause (e.g. although the ticket was delivered and the event took place as advertised), Signature Services Ltd. may invalidate the tickets concerned, which will then no longer grant admission, and may refuse future orders. Your statutory rights in respect of unauthorised or incorrectly executed payments remain unaffected.

5.7. External Events

For events imported from external sources, the "buy tickets" link takes you to the third-party website (e.g. Xceed, Fourvenues). The purchase, payment, refunds and customer service for those tickets are governed exclusively by that provider's terms.

6. Ticket Sales for Organizers: Fees and Payouts

This section applies to organizers who enable ticket sales for their events on valencia-fiesta.es.

6.1. Fees

• Creating an organizer account and publishing events is free. There are no monthly fees.
• For each ticket sold, Signature Services Ltd. charges a commission of 5 % of the ticket revenue.
• In addition, the payment processing fee charged by Stripe for the order is passed on to the organizer, allocated proportionally to the organizer's tickets in that order.
• Both amounts are deducted from the ticket revenue before payout.
• The 5 % service fee paid by the buyer (Section 5.2) belongs to Signature Services Ltd. and is not part of the organizer's ticket revenue.

6.2. Stripe Connect and Verification

• Payouts are made via Stripe Connect. To receive payouts, the organizer connects a Stripe account (Stripe Express) to its organizer account.
• The organizer completes Stripe's identity and business verification directly with Stripe and accepts the Stripe Connected Account Agreement. Bank details are entered with Stripe; Signature Services Ltd. does not receive them.
• As long as verification has not been completed, amounts due are held and transferred once verification has been completed.

6.3. Payouts

• The net amount (ticket revenue minus commission and Stripe fees) is transferred to the organizer's Stripe account on the day after the event.
• Stripe then pays the amount out to the organizer's bank account according to its payout schedule.

6.4. Refunds and Reversals

• Tickets refunded before the transfer are not paid out to the organizer.
• Amounts relating to tickets refunded after the transfer are reclaimed from the organizer's Stripe account (transfer reversal). If the balance is insufficient, the organizer must reimburse the amount on request.
• Chargebacks and payment disputes attributable to the organizer (in particular cancellation of the event, refused admission or an event materially different from its description) may likewise be reclaimed from the organizer, including the dispute fee charged by Stripe.

6.5. Taxes and Invoicing

The organizer is the seller of the ticket and is responsible for VAT, invoicing and any other taxes or charges relating to its ticket revenue. Signature Services Ltd. issues invoices to the organizer for its commission.

6.6. Organizer Obligations

The organizer remains responsible for accurate event information, the necessary licences and permits, admission, safety and age checks at the event (see Section 9.1), and must honour all tickets sold through the Platform. The organizer must inform Signature Services Ltd. without delay of any cancellation, postponement or material change of the event, so that buyers can be notified and refunds processed in accordance with Section 5.5 and the Cancellation and Refund Policy. The organizer's admission conditions must be lawful and non-discriminatory.

6.7. Buyer Data

For each ticket sold on the Platform, the organizer receives the buyer's name, email address, phone number (if provided), the order and ticket data and the check-in status. With regard to these data, the following applies:

• The organizer processes these data as an independent controller within the meaning of the GDPR.
• The organizer may use them only to manage admission and to communicate with buyers about the specific event, including changes and cancellation. Using them for direct marketing is not permitted unless the organizer has its own legal basis for it (e.g. the buyer's separate consent).
• The organizer must keep the data confidential and secure, taking appropriate technical and organisational measures and limiting access to staff who need it for these purposes.
• The organizer may not sell the data or transfer them to third parties.
• The organizer must delete the data as soon as they are no longer needed for the event and for its legal obligations, at the latest 12 months after the event, unless longer retention is required by law.
• The organizer handles data subject requests (e.g. access, erasure) relating to its own processing and must inform Signature Services Ltd. without undue delay of any personal data breach involving these data.
• The organizer indemnifies Signature Services Ltd. against all third-party claims, fines and reasonable costs arising from a breach of this Section 6.7 by the organizer.

7. Personal Data Protection

In compliance with the General Data Protection Regulation (GDPR) 2016/679 and applicable Spanish legislation (LOPDGDD), we inform you that:

• The data controller is Signature Services Ltd.
• Your personal data will be processed to manage your account, process ticket purchases and provide our services.
• The legal basis is the execution of the contract (user registration, ticket purchase) and your consent.
• Your data will be retained while your account is active and for legal obligations thereafter.
• You have rights of access, rectification, erasure, portability, and objection.

For complete information, please read our Privacy Policy.

8. Cookies Policy

The Platform uses cookies for:

• Necessary cookies: Essential for the Platform to function (login session, cart, display mode, storing your cookie choice). Always active.
• Analytics cookies (only with your consent): Google Analytics, to understand how users interact with the Platform.
• Marketing cookies (only with your consent): Google Ads conversion measurement and Google AdSense.

On your first visit, a cookie banner lets you accept all, reject all or choose by category. You can change or withdraw your choice at any time via the "Cookies" link in the footer of every page. Details, including a list of all cookies, are set out in Section 10 of our Privacy Policy.

9. Event Publication

9.1. Organizer Responsibility

The organizer is solely responsible for:

• The accuracy of event information (date, time, location, price, etc.).
• Compliance with applicable regulations (licenses, permits, minimum age, security, etc.).
• Holding the event as described, admission, safety and age checks at the venue.
• Reservations, ticketing and customer service for events whose tickets are not sold on valencia-fiesta.es. For tickets sold on the Platform, Signature Services Ltd. handles payment, ticket delivery and customer service for the purchase (Section 5.1).

Signature Services Ltd. does not verify the accuracy of published events and is not responsible for errors, cancellations, or breaches by organizers, without prejudice to the refunds described in Section 5.5.

9.2. Prohibited Content

It is prohibited to publish events or content that:

• Is illegal, fraudulent, or infringes third-party rights.
• Promotes violence, hatred, discrimination, or illegal activities.
• Contains pornographic, obscene, or inappropriate material.
• Encourages drug use or dangerous behavior.
• Violates intellectual property rights.
• Is misleading or spam.

10. Intellectual Property

All Platform elements (design, code, logos, texts, structure) are the property of Signature Services Ltd. or third parties who have authorized their use.

Reproduction, distribution, modification, or commercial exploitation is prohibited without prior written consent.

Organizers retain ownership of content they publish (photos, descriptions) but grant Signature Services Ltd. a non-exclusive license to display them on the Platform and related promotional materials.

11. Limitation of Liability

As the organizer's agent, Signature Services Ltd. is responsible for the proper processing of your purchase (payment, ticket delivery, refunds in accordance with Section 5.5). The organizer is responsible for holding the event. Within the limits of the law, Signature Services Ltd. is therefore not liable for:

• Errors, inaccuracies, or fraudulent content published by organizers or imported from external sources.
• Cancellations, changes or breaches by organizers, or for what happens at the event, without prejudice to the refunds described in Section 5.5.
• Damages arising from misuse of the Platform by users.
• Temporary service interruptions for maintenance, updates, or technical reasons beyond our reasonable control.
• Data loss, viruses, or intrusions caused by third parties, provided that we have taken reasonable security measures.

The free event guide (event listings, information and links) is provided without warranty as to its completeness, accuracy or uninterrupted availability.

Nothing in these Terms excludes or limits liability for intent, gross negligence, or death or personal injury, nor the rights that consumers have under mandatory consumer protection law (in particular the TRLGDCU). Towards organizers, and except in the cases just mentioned, Signature Services Ltd.'s liability is limited to the commission actually charged for the event concerned.

12. Modifications

Signature Services Ltd. may modify these Terms for the future, for example to reflect legal changes or new features. Changes are published on this page with an updated "Last updated" date.

Ticket purchases are governed by the version of these Terms in force at the time of purchase; later changes do not affect orders already placed.

Organizers will be notified of changes by email at least 15 days before they take effect. An organizer who does not accept the changes may terminate its organizer account before they take effect; tickets already sold remain valid.

13. Applicable Law and Jurisdiction

These Terms are governed by Spanish law.

• Consumers: if you are a consumer with your habitual residence in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence (Article 6 of Regulation (EC) 593/2008, Rome I). You may bring proceedings before the courts of your domicile, and proceedings against you may only be brought before the courts of your domicile (Regulation (EU) 1215/2012; Article 90.2 TRLGDCU). No clause of these Terms restricts these rights.
• Organizers (business users): the courts of the city of Valencia (Spain) have exclusive jurisdiction for all disputes arising from or in connection with these Terms.

14. Complaints and Consumer Arbitration

Please send any complaint to info@valencia-fiesta.es, stating your order number where applicable. Consumers may also turn to the consumer arbitration boards (Juntas Arbitrales de Consumo) or the consumer information offices of their place of residence; participation in consumer arbitration is voluntary for both parties. Further information: www.consumo.gob.es.

15. Contact

For any questions about these Terms of Service:

Email: info@valencia-fiesta.es

We will respond within a maximum of 7 business days.